Dispute resolution

Disputes regarding improper performance or non-performance of a contract shall be settled out of court in accordance with the procedure established by the Law on Consumer Rights Protection of the Republic of Lithuania at the State Consumer Rights Protection Service, Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, telephone (8 5) 262 67 51, website www.vvtat.lt.

You can submit your application electronically via the EGS platform http://ec.europa.eu/odr/.

Working hours

I–V: 8:00 – 17:00
VI–VII: –